Questions,
answered plainly
If the answer you need is not here, write to us — a person reads every message.
A session with a specific player, at a price they set. What that session is depends on the package — playing alongside you, coaching you through your own games, or running duo queue for an hour. Every package spells out what it includes before you book.
No. QMate sessions are played with you, not for you. Account sharing is against the rules of every game we support and against ours — hand over your credentials to anyone, on QMate or off it, and you risk losing your account.
Every gamer submits proof of rank when they apply, and a person at QMate checks it against that game's actual ladder before they are allowed to sell. A game with no verifiable ladder does not open for applications at all.
Sessions start at $3, and most sit between $3 and $20. On top of the gamer's rate there is a service fee of $1.00 up to $10, then 5% of the amount above that — so a $20 session costs you $21.50. You see the rate, the fee and the total before you pay.
In full. QMate takes no commission from gamers — the service fee is charged to the customer on top of the rate. Earnings move from pending to available once a session settles, and are paid out in a weekly batch every Monday.
Because chargebacks, disputes and no-shows all arrive after a session has ended. Paying out instantly would mean reversing payments out of gamers' accounts days later, which is a worse deal for them than a weekly cycle.
There is a 15-minute grace period. After that you can report the no-show from the session screen. The check-in record shows they never arrived, and you are refunded.
Dispute it before you confirm. Nothing is refunded and nothing is paid out while a dispute is open — the money freezes in place until someone at QMate has read both sides. There is no automatic decision either way.
The session auto-confirms six hours after the gamer marks it complete. That window exists so a customer who simply forgets cannot hold a gamer's earnings indefinitely.
Arabic, English and French. Language is shown on every profile and is one of the five questions Play Now asks, so you are not matched with someone you cannot talk to.
Lebanon at launch. The pricing, the languages and the payout rails are all built for Lebanon first, and we would rather do one market properly than five badly.
Not yet. QMate launches on iOS. Android is planned, and the download page will carry both when it arrives.
Download the app, create an account, and switch on gamer mode to apply. You submit proof of rank for the game you want to sell, and a person reviews it — usually within a couple of days.
From the account deletion page, or from inside the app. Both routes delete the same data.