From queue to session
in four moves
There are two ways to book on QMate. Browse the marketplace yourself, or let Play Now find someone for you. Both end in the same place.
Pick your player
Choose a game
Five titles at launch, each with the gamers currently online.
Read the profile
Verified rank, languages, packages, reviews from past sessions.
Pick a package
The gamer's rate, the service fee and your total, itemised before you pay.
Book it
The gamer accepts, and you get the session details in the app.
Let the marketplace find someone
For when you want to play, not shop. Five questions — the game, the mode, your rank, your language, your budget — and QMate does the rest.
One at a time
Your request goes to a single online gamer, who has 45 seconds to answer. If they pass or run out of time, it moves to the next one.
Nothing up front
You are not charged while the search runs. If nobody accepts, you have paid nothing and lost nothing but a couple of minutes.
Cancel any time
Pull out of the search whenever you like, right up until a gamer accepts.
What happens once it's booked
You both check in
Each side checks in when the session begins. Those timestamps are recorded and kept — they are what a dispute is decided on later.
The gamer marks it done
This does not complete the booking. It moves it to awaiting your confirmation and nothing is paid out yet.
You confirm or dispute
Confirm and the gamer's earnings start their payout cycle. Dispute and the money freezes for review. Do nothing and it auto-confirms after six hours.
You review
Ratings are what keep the marketplace honest, so leaving one is part of the flow rather than an afterthought.
No-shows and disputes
If your gamer doesn't show
There is a 15-minute grace window. Past that, report it in the app — the check-in record shows they never arrived, and you are refunded.
If you don't show
The gamer held the slot and turned other work away, so they are compensated a portion of the booking. The rest comes back to you.
If the session was bad
Dispute it before the confirmation window closes. Nothing is refunded and nothing is paid out until a person at QMate has read both sides.
If someone behaves badly
Report them from the session screen. Reports are reviewed, and selling privileges are removed when they need to be.
Ready when you are
Download QMate and book your first session.
iOS · Lebanon first